Mohair&Angora products have 14-day return policy (in domestic orders without any charges) which means you have 14 days after receiving your item to request a return.
For an eligible return, item(s) must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vivaterratx.com or other contact channels. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vivaterratx.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
